Refund policy

Return Policy.

(i) Return Policy.  The Company will accept returns in accordance with the Return Procedures below.  Provided that Company confirms that your Product was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that we will issue you a store refund in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundable.  Store credit may only be used for future purchase of Products on the Site (excluding gift cards) and are not transferable.

(ii) Exchanges.  We do not accept any Product exchanges.

(iii) Damaged Products.  If the Product arrives damaged or not substantially as described on the Product information page (“Damaged Product”), the Company will accept returns for a full refund only in accordance with the Return Procedures below.  Provided that the Company confirms that your Product was a Damaged Product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product.  The refunded amount will include the applicable Delivery Fee.

(iv) Return Procedures.  The following sets forth the required “Return Procedures”:  All returns must be made within 30 days after the Product shipment date.  All returned Products must be unused and returned in accordance with the instructions received from contacting customer service at info@makebox.co.  You are responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you and no credit or refund will be issued. 

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with return instructions. You are responsible for the cost of return shipping. After the product is returned, you receive a refund.