FAQs
The Make Club
- What is The Make Club?
The Make Club is our membership: £8.99 a month or £89 a year. Members get 20% off everything (except gift cards), free UK delivery on every order and two digital projects every month. Find out more.
- Is Make Club free delivery available outside the UK?
No. Make Club free delivery is UK only. Members outside the UK still get 20% off and the monthly digital projects, and international shipping is charged at the standard rate shown at checkout.
- Can I use discount codes or loyalty points with my membership?
You can use your loyalty points alongside your membership, but other discount codes can’t be combined with member benefits. You’ll never miss out on the best price, though: if a sitewide promotion offers more than 20% off, you’ll get the better price.
- Can I cancel my membership?
Yes, you can cancel anytime from your account under ‘Manage Membership’. Your benefits stay active until the end of the period you have paid for. If you cancel within 14 days of first joining, you’ll get a refund minus the value of any benefits you have used.
- Can I pause instead of cancelling?
Yes – if life gets busy, you can pause your membership for 1–6 months from your account rather than cancel. You won’t be charged while paused, and your account and member price will be waiting when you come back.
- What happened to the monthly box?
We have retired the monthly subscription box. Instead we release seasonal collections, and Make Club members get 20% off all of them.
Orders
- When will I receive my order?
UK orders (unless on pre-order) are sent by Royal Mail Tracked 48, with delivery in 3-5 working days. Pre-order items show their expected dispatch date on the product page. You will receive dispatch and delivery notifications by email.
- Are the boxes suitable for beginners?
Absolutely! MakeBox is about discovering new creative skills. We provide full photographic how to instructions in each box. We also have video tutorials and an amazing online community of fellow makers at your disposal who can help with any question 😀
- What about my loyalty points?
Our points programme is being retired. New points stopped being earned in October 2026, but any points you have already earned can still be used until September 2027 from the ‘Rewards’ section of your account.
- How do I change my address?
On your account page you should be able to edit your addresses and change your default address on the bottom right hand of the screen.
Shipping
🇬🇧 UK, Isle of Man & Jersey – Royal Mail Tracked 48: £4.99. FREE on orders of £45 or more. Delivery in 3-5 working days.
⭐ Make Club members – FREE UK delivery on every order, no minimum spend.
🇺🇸🇨🇦 US & Canada – Tracked International (7–10 working days): from approx $21 (£16), based on order weight. FREE on orders over $85 (£65).
🌏 Rest of the world (including the EU) – Tracked International: £28. Exact rates are shown at checkout.
During busy seasonal periods, please allow a little extra time.
Returns: unused items can be returned within 30 days. Customers are responsible for return shipping costs. Full details on our Shipping & Returns page.
Any delivery dates provided by The Company are estimates. Company reserves the right to make deliveries in instalments. The Company will send you an email when your order has shipped and you may review your order and shipping information on your Account. If there is an error in the address provided by the customer at checkout, and the error is not rectified by the customer with us at info@makebox.co prior to shipment, we cannot retrieve the box, nor refund the customer, for the error is theirs. Should the Product be returned to us by the courier, we will notify the customer, and we can refund the Product, minus shipping costs to the payment card, or we can arrange for shipping costs to be covered by the customer, and resend the Product.